Customer service Questions and answers about mobile subscriptions, prepaid plans and other products. Search for the answer within our FAQ here, or contact us! Customer service, answers, mobile subscriptions, invoice, prepaid, SIM, PIN, PUK
MyCall


Customer Service

What are you looking for?

/customer-service/invoice-explanation /customer-service/activate-sim-card /customer-service/pin-puk-code /customer-service/change-subscription /customer-service/account-balance-usage /customer-service/update-address-user-information Search for subject...

Nothing found about Search again

Phone settings and coverage

Can't send or receive SMS

Internet and MMS settings

Coverage & Coverage map

SIM, PIN & PUK

Ordering a replacement SIM

Lost a SIM card or phone got stolen

Standard, micro and nano SIM

Activate SIM card

PIN & PUK

Mobile data

Using your mobile phone abroad

Mobile data speed

4G on your mobile

Notification of data usage

Customer service

Forms

Change of mobile number ownership

Previous subscriptions (Value)

Update address and personal information

Change subscription

Transferring your number to MyCall

Ending your MyCall subscription

Account balance and usage

Extra services

MyFlash - how it works

Call waiting

Bank-ID on mobile

Secret number

MyTransfer - how it works

Extra SIM card

Voicemail

Invoice

Explanation of invoice

Invoice

Explanation of invoice

 

TWO MONTHLY FEES

As a new customer, you pay the subscription fee both for the month you became a customer, and for the coming month. This means that if, for example, you have ordered the subscription on the 15th of the month, you will see only half the monthly fee on the invoice. You also get only half of the included call minutes, SMS / MMS and data. 

After the first invoice you only get one monthly subscription fee per invoice.

INVOICE AMOUNT IS HIGHER THAN MONTHLY FEE

The reason for this is usually the use of services that are not included in the monthly subscription:

  • Calls to special numbers (eg. 5-digit numbers)
  • Content Services (such as parking fees or voting by SMS)
  • Used more than what is included in your mobile plan 
  • Use of phone abroad

See page two of the invoice for the full explanation of mobile usage. You can also view call details on My Pages.

Reminders and debt collection

If we do not receive your payment by the due date, we will send a reminder with a late payment fee. Upon further delay, the invoice will be sent to a collection agency. This may add additional costs for you.

If you have received a payment reminder or collection notice on something you have already paid, you can disregard the notification or reminder.

If you have questions about debt collection (inkasso), please contact Kredinor collection on telephone 06900.

 

Pay invoice with Vipps

New! Pay your invoice with Vipps!

Vipps is a new way to receive and pay invoices from MyCall.
It has never been easier to pay your invoices.

How do I get my MyCall invoice in the Vipps app?

  1. Go to "Min profil" in the Vipps app by tapping on the profile picture or your name.
  2. Activate Vipps invoice by swiping the button for "Motta regninger i Vipps" to the right.

how to activate vipps faktura on mobile

When this is done all future invoice from MyCall will be delivered derectly to the Vipps app.

PLEASE NOTE! AvtaleGiro will still apply, even if you receive your invoices in Vipps.

How do I pay my invoice in Vipps?

  1. You will receive notification of invoice on your mobile phone
  2. Swipe to accept and pay invoice
  3. Confirm payment of invoice

PLEASE NOTE! You can also pay the invoice at a later date, as long as it is within the due date. The invoice can be found under "Kjøp" in the Vipps app.

More information about invoices in Vipps: 

 

  • You will receive a notification on your phone when you get a invoice and on the due date if you have not paid.
  • Choose whether to pay immediately or on the duedate. It is not possible to change the due date or the amount.
  • You can pay the invoice in Vipps up to 14 days after the due date. If you do not pay you will get a reminder (not in the app).
  • Find an overview of your invoice in the Vipps app or see a more detailed invoice on My Page.
  • You can pay the invoice using online banking(nettbank) with information from the invoice in the Vipps app.
  • Invoices and receipts will be saved in Vipps for overview.
  • To stop receiving invoices in Vipps, go to "Min profil" in Vipps by tapping on your profile picture. Deactivate "Motta regninger i Vipps". 
  • Note! By activating Vipps invoice, you will receive invoices from all other suppliers that have an agreement with Vipps, not only MyCall.
  • If you have extended the invoice due date, you must pay using online banking(nettbank) with invoice info from Vipps.

 

You may pay for all our mobile plans with faktura. If you are a MyCall costumer not paying with an invoice go to Min Side to change.

Reminders and debt collection

Invoice

Reminders and debt collection

If we do not receive your payment by the due date, we will send a reminder with a late payment fee. Upon further delay, the invoice will be sent to a collection agency. This may add additional costs for you.

If you have received a payment reminder or collection notice on something you have already paid, you can disregard the notification or reminder.

If you have questions about debt collection (inkasso), please contact Kredinor collection on telephone 06900.

Content services

Invoice

Content services

Content services are services ordered and delivered via SMS, MMS or internet.

The price of the service is determined by the content provider. Examples of content services may be:

  • Inquiries from 1880 and 1881
  • Purchase of goods where you use your mobile phone to pay (such as parking meters)
  • Voting (eg Norway’s Talents or the Eurovision Song Contest)
  • Ringtones, games and wallpapers
  • Services of telephone banking

 

ENDING CONTENT SERVICES

Many content services are subscription based. This means that the supplier charges you regularly per week or per month for continual usage of the service. You can cancel the service by sending the code word STOP or STOPP to the number you receive the service from.

You can also contact MyCall Customer Service to get all such services blocked.

  • We offer the following limitations for content services:
  • Barring for receiving all content services
  • Barring of calls to premium rate numbers

Limit the amount for content services: you can set a certain limit (for example, 100kr) per month to be used for the content services. Then only this amount will be deducted from your subscription / prepaid card per calendar month for the use of the content services.

PRICE ALERT ABROAD

When your phone connects to a foreign network, we will send you an SMS with the prices for the country you are in. It costs nothing to receive this.

  • To stop price info via SMS while abroad: Send SMS STOP to 75025
  • To start the service again, send SMS START to 75025

COMPLAINT ON CONTENT SERVICES

Complaints and questions about the content services can be directed to MyCall, which takes the case further with the content provider. If wish to contact the content provider directly, you can do so as well. Some content providers have several short telephone numbers that can appear on your invoice.

Invoice fee

Invoice

Invoice fee

If you receive an invoice on paper by mail, there is a fee of 59 kr per month/invoice. If you wish to drop paying this fee, you can choose to receive the invoice by email (It's FREE - you can choose this on My Pages) or receive electronic invoices (Efaktura) from your bank. You choose Efaktura in your online banking system after you have paid your first invoice from MyCall.

No extra charge for data overusage

Never again extra charge for data usage

No surprises on the invoice!



Once you have used your included data quota, data speed is reduced to 64Kbit/s. You will still be able to use the internet, but it will be slower than you are used to. We do this so that you are not billed for overuse.

This way you have FULL CONTROL of your data usage and your costs every month.

How does it work?

You will receive 2 SMS with information on how much data you have left.

SMS nr 1:
Sent to you when you have almost used all of your included data quota.

SMS nr 2:
Sent to you when you have used 100% of your included data quota and have 0 MB left.

If you need more data at full speed, you will be offered to purchase data packets on SMS. We have 4 data packages that can be ordered by SMS or via MyPages.

Datapakker

Read more about our data packages

If you often run out of data, consider changing your mobile plan. You can easily do this in MyPages and selecting Change mobile plan.

Do you need help?

Chat with us

Open Mon - Fri: 08-19
Closed Saturdays and Sundays

Special opening hours during May:   
1. mai: Kl. 10:00 - 16:00
10. mai: Kl. 10:00 - 16:00
17. mai: stengt
21. mai: Kl. 10:00 - 16:00

Call 967 06160

Mon - fri: 08-19
Saturday: 10-15:30


Calling from abroad?
+47 967 06160


Regular rates apply
See prices here

Send an Email

Get a reply within 48 hours