TWO MONTHLY FEES
As a new customer, you pay the subscription fee both for the month you became a customer, and for the coming month. This means that if, for example, you have ordered the subscription on the 15th of the month, you will see only half the monthly fee on the invoice. You also get only half of the included call minutes, SMS / MMS and data.
After the first invoice you only get one monthly subscription fee per invoice.
INVOICE AMOUNT IS HIGHER THAN MONTHLY FEE
The reason for this is usually the use of services that are not included in the monthly subscription:
- Calls to special numbers (eg. 5-digit numbers)
- Content Services (such as parking fees or voting by SMS)
- Used more than what is included in your mobile plan
- Use of phone abroad
See page two of the invoice for the full explanation of mobile usage. You can also view call details on My Pages.
Reminders and debt collection
If we do not receive your payment by the due date, we will send a reminder with a late payment fee. Upon further delay, the invoice will be sent to a collection agency. This may add additional costs for you.
If you have received a payment reminder or collection notice on something you have already paid, you can disregard the notification or reminder.
If you have questions about debt collection (inkasso), please contact Kredinor collection on telephone 21609200.