Customer service Questions and answers about mobile subscriptions, prepaid plans and other products. Search for the answer within our FAQ here, or contact us! Customer service, answers, mobile subscriptions, invoice, prepaid, SIM, PIN, PUK
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Phone settings and coverage

Can't send or receive SMS

Internet and MMS settings

Coverage & Coverage map


Ordering a replacement SIM

Lost a SIM card or phone got stolen

Standard, micro and nano SIM

Activate SIM card


Mobile data

Using your mobile phone abroad

Mobile data speed

4G on your mobile

Notification of data usage

Customer service


Change of mobile number ownership

Previous subscriptions (Value)

Update address and personal information

Change subscription

Transferring your number to MyCall

Ending your MyCall subscription

Account balance and usage

Extra services

MyFlash - how it works

Call waiting

Bank-ID on mobile

Secret number

MyTransfer - how it works

Extra SIM card



Explanation of invoice

Pay invoice with Vipps

Reminders and debt collection

Content services

Invoice fee

No extra charge for data overusage

Do you need help?

Chat with us

Open Mon - Fri: 08-19
Closed Saturdays and Sundays

Call 967 06160

Mon - fri: 08-19
Saturday: 10-15:30

Calling from abroad?
+47 967 06160

Regular rates apply.
See prices here

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