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Use of Money Transfer

How do I cancel a transfer?

How do I cancel a transfer?


Please contact our customer service at +47 23 50 20 86 to cancel your transfer.
Remember that completed transfer can not be cancelled.

Where can I find my transfer history?

Where can I find my transfer history?


You must log in to My Pages to see your transfer history.
Log in to My Pages

How do I get started with MyCall Money Transfer?

How do I get started with MyCall Money Transfer?


You can start using MyCall Money Transfer with three easy steps:
1.    You need to be a MyCall customer.
2.    Go to MyCall Money Transfer, click on the "Get started" button and your registration process will begin.
3.    As soon as you are done registering you can start using the service.

MyCall Money Transfer

I have a new email address. How can I update it?

I have a new email address. How can I update it? 


You can do this on My pages. Your email address is your MyCall Money Transfer username and you will therefore lose the connection to MyCall Money Transfer and need to register your account again with the new email address.

Log in to My Pages

What is IBAN and BIC (SWIFT), and why do I need it?

What is IBAN and BIC (SWIFT), and why do I need it?


In order to make a bank transfer, you need the recipient's IBAN number and BIC (SWIFT) address. You only need to fill this in once. It will be saved to the recipient in your contact list.
IBAN Number: International Bank Account Number
BIC (SWIFT): Bank Identifier Code - shows which bank the money will be transferred to.

I am getting an error message, what do I do?

I am getting an error message, what do I do?


Contact us on +47 23 50 20 86 and we will help you!

How long does it take to transfer money?

How long does it take to transfer money?


It depends on what kind of transfer (cash or bank) you are making and to what country you are sending the money.
Normally a cash transfer will be done in a matter of minutes and a bank transfer might take 2-3 business days.


How do I know that the transfer is completed?

How do I know when the transfer is completed?


You will get an SMS confirmation.

How do I know my recipient has received the money?

How do I know my recipient has received the money?


You will receive a confirmation by SMS.

Questions about the service

Is it safe to use MyCall Money Transfer?

Is it safe to use MyCall Money Transfer?


Yes, it's safe to use MyCall Money Transfer and you can track your transfer from start to finish.
Remember, you should only send money to recipients you know to avoid being defrauded.

Where can the recipient collect the money for cash transfers?

Where can the recipient collect the money for cash transfers?


For cash transfer, the recipient can collect the money from a Western Union agent location. They have more than 500 000 offices, spread over 200 countries and territories.

Do I have to be a MyCall customer to use MyCall Money Transfer?

What is the difference between a cash and a bank transfer?

What is the difference between a cash and a bank transfer?


Cash: The recipient must collect the money at a Western Union office.
Bank: The recipient recieves the money directly into his/her bank account.

Why is MyCall Money Transfer supported by Western Union?

Why is MyCall Money Transfer supported by Western Union?


We want it to be safe, cheap and easy for you as a MyCall customer to send money to friends and family abroad. We have therefore teamed up with Western Union, which has been in the industry for over 160 years and specializes in money transfers.

Together, we give you MyCall Money Transfer, where you can send money safely online to almost the whole world!

Why do Western Union need to confirm my identity?

Why do Western Union need to confirm my identity?


You will have to verify your identity on transfers over 8 000 NOK over a 12-month period. This is for your safety and is a standard security procedure across financial services.

You can verify your identity via Bank ID or by mail.

Do you need help?

Knowledge base

Find answers in our searchable FAQ

23 50 20 86

Everyday: 08-23
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